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![[The Profile™]](images/csp_sm_logo.gif)
Keeping your customers satisfied is essential
to building a successful, growing business. While many companies
work hard to increase sales, they may overlook the importance of
doing the little things that keep customers happy and buying more.
It is often easier to accelerate your business by cultivating the
customers you already have rather than having to constantly attract
new customers.
If it is true that happy customers buy more,
then your business will benefit tremendously from incorporating
Profiles’ Customer Service Perspective. As an investment
in your human capital, the CSP can have a significantly positive
impact on your bottom line.
Customer Service Perspective identifies eight
behavioral characteristics and two proficiencies that are essential
to extraordinary customer service. This is the information needed
to coach and train your people to deliver world-class customer
service.
Customer Service Perspective measures the behavioral
characteristics of Trust, Tact, Empathy, Conscientiousness, Conformity,
Focus, Courtesy, and Flexibility as well as Proficiencies in Vocabulary
and Mathematics. It also measures the Percentage of Agreement with
your company’s Customer Service Policies and Attitudes.
Customer Service Perspective has three types
of reports:
The CSP Placement Report
A Job Match Percentage that tells you how well job candidates measure up to
your customer service standards and the degree of alignment between their
customer service perspective and the specific expectations of your company.
The placement report also has "Considerations
for Interviewing." Whenever a job candidate’s score
misses your customized Job Match Pattern, his or her report suggests
interview questions to stimulate conversation regarding the issue
in question. This usually results in a better understanding of
the company’s customer service position and effectively communicates
the company’s expectations and policies.
The CSP Coaching Report
Identifies the areas where individualized training and coaching will effectively
instill the customer service attitudes you want in all of your employees.
The CSP Individual Report
Helps employees increase their awareness of their customer service skills or
lack thereof. It is a tool to help them become better employees and deliver
the kind of customer service that contributes to the success of your business.
Customer Service Perspective deserves to be an
important part of your company’s people development initiative.
It will enhance your company’s reputation, productivity,
profitability, and future.
Order
Sample Report
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